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Shipping & Returns

Shipping Policy

Omer Mart aims to deliver fresh groceries to your doorstep quickly and safely.

1. Shipping Coverage

  • We currently deliver within [mention cities or regions].

  • Delivery times vary based on location and product availability.

2. Shipping Charges

  • Free Shipping on orders above [₹XXX / $XXX].

  • A nominal shipping fee will apply for orders below the threshold.

3. Delivery Timelines

  • Same-Day Delivery: Available for orders placed before [XX:XX AM/PM].

  • Next-Day Delivery: For orders placed after the cutoff time.

  • Delivery may be delayed due to weather, holidays, or high demand.

4. Tracking Your Order

  • You will receive a tracking link via SMS/email after dispatch.

  • Our support team is available for any delivery-related queries.

5. Failed Deliveries

  • If the delivery attempt fails due to an incorrect address or unavailability, we will try contacting you.

  • Re-delivery charges may apply.

Return & Exchange Policy

At Omer Mart, customer satisfaction is our priority. Here’s how returns and refunds are handled.

1. Return Eligibility

  • Perishable items (like fruits, vegetables, dairy) are non-returnable unless damaged or expired.

  • Packaged goods can be returned if:

    • They are damaged.

    • Wrong product delivered.

    • Product is expired at the time of delivery.

2. Return Process

  • Raise a return request within 24 hours of delivery via [email/support number/website portal].

  • Attach clear pictures of the item showing the issue.

3. Refund Process

  • Once the return is approved:

    • Refunds are processed within 5-7 business days.

    • Refunds will be credited to the original payment method.

4. Cancellation Policy

  • Orders can be cancelled before they are dispatched.

  • Refunds for cancelled orders will be processed within 3-5 business days.

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